Privacy Policy

1 Introduction & Scope

Mughlai Ballimaran ("we", "our", or "the restaurant"), located at Gali 3, Green Park Colony, Anupshahr Road, Near FM Tower, Aligarh, Uttar Pradesh 202002, operates the culinary ordering portal ballimaran.weffit.store.

This Privacy Policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI), and applicable Indian data protection principles. It details how we collect, process, safeguard, and respect your personal information when you browse our menu, place counter takeaway orders, or connect with our customer hotline.

2 Information We Collect

We collect only minimal and essential customer information necessary to prepare and dispense your orders:

• Customer Contact Details: Name, mobile phone number, and optional WhatsApp contact provided during ordering.
• Order Specifics: Takeaway items selected, portion sizes, spice preferences, pickup time slots, and special kitchen instructions.
• Transaction Verification: Payment transaction reference IDs (e.g. UPI UTR number or cash transaction record) used exclusively to verify successful payment.
• Technical Device Data: Standard access logs including IP address, browser type, and temporary session cookies required to persist items in your digital feast bag.

3 Purpose of Using Your Information

Your personal information is used exclusively for lawful culinary and hospitality purposes:

4 WhatsApp Messaging & Communication Consent

By placing an order, requesting a digital bill, or initiating contact with our official hotline (+91 63950 75873), you grant explicit consent for Mughlai Ballimaran to communicate with you via WhatsApp and SMS for transactional purposes:

• Sending your automated order summary, estimated pickup time, and payment receipt link.
• Notifying you if an artisanal degh dish or specific meat cut is running low.
• Direct kitchen coordination if our chef needs clarification regarding your spice level or takeaway time.

Opt-out mechanism: We do not send marketing spam. If you prefer not to receive non-transactional messages, you may reply STOP at any time or notify our counter staff upon pickup.

5 Zero Third-Party Selling Policy

We do not sell, rent, lease, barter, or distribute your personal contact information to third-party marketing companies, advertisers, telemarketers, or commercial brokers.

Your data is solely accessible to authorized kitchen and billing staff at Mughlai Ballimaran. We will only disclose information if strictly compelled by law, court order, or official regulatory mandate issued by Indian government authorities.

6 Data Storage, Security & Retention

We maintain reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, or disclosure:

• Encrypted communication across our website via modern SSL/TLS cryptographic protocols.
• Restricted administrative database access safeguarded by authenticated credentials.
• Transactional records are retained only for the duration required by applicable Indian tax, GST, and commercial accounting laws, after which data is purged.

7 Cookies & Browser Storage

Our portal uses minimal, strictly functional cookies:

• Cart Persistence: Retains items in your takeaway bag as you navigate between menu categories.
• Session Security: Validates authenticated kitchen and admin sessions.

We do not deploy invasive third-party cross-site advertising or tracking cookies. You may disable cookies through your browser settings, though this may require you to re-add items to your cart.

8 Customer Rights & Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, you have the right to review, update, or request the deletion of your customer contact record. For any inquiries, concerns, or grievances regarding our privacy practices, please contact our designated Grievance Officer: